Installation of Halo is simple and straightforward, but may require a certified electrician depending on your municipal laws. Therefore, we strongly advise hiring a professional electrician to install the device, to avoid injury.

You can return Halo within 2 weeks of the arrival date. For more information, view our return policy page.

If you’re on an iPhone or iPad, you can use AR to see how Halo will look in your home. If you don’t have any of these devices, view the images here or hope for the best.

You can control your Halo unit by downloading our mobile app. For more information, please visit setup help.

If you’re having any sort of issues with your Halo, please check out the setup help page and if your questions aren’t answered, contact us.

Please refer back to our setup help page to make sure all instructions were followed, otherwise contact us if no solution was found.

Simply refer to the setup help, start at the last step and go backwards to disassemble Halo. Alternatively, you can buy a new Halo to help us.